Sibbertoft Manor has a fully comprehensive Policies and Procedures Manual to ensure all residents get the very best care possible. Our systems ensure monitoring is maintained and all policies and procedures are audited annually.
We have a comprehensive Staff Handbook for staff to follow and use as a reference.
We regularly solicit feedback on the home, the staff and the services we provide, by questionnaire. This allows us to quickly identify areas where there is potential to improve the service.
Residents and Relatives forums are held regularly to provide the opportunity to comment on the operation of the home and matters of concern can be raised. Contributions and suggestions are encouraged, and management use the meetings to inform residents and relatives of impending events, new policies and changes taking place in the home and to gain their views.
Any suggestions or comments can be left using the Digital Reception signing in Ipad located in the Main Reception or the Garden Wing entrance.
The home’s complaint procedure also acts as an audit tool to improve care and conditions.
